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Activating, and moving to a new computer

Signing in inside the app turns the full version on. One license covers 3 computers, and you can free a spot at any time.

Turn on the full version

Open StitchWing, choose Account › Sign in…, and sign in with the email you bought StitchWing with. That's it: signing in checks your license and turns the full version on. There's no separate activation step.

Have a license key instead? Choose Account › Your account…, press I have a license key, paste the key from your purchase email (five groups of five characters), and press Activate.

Free works offline without an account. Own It needs an online sign-in once on each computer; after that, being offline never turns off what you bought. All Access works offline until the date shown in Settings › Account (it includes a little extra offline time). Connect before then so StitchWing can check your renewal, or it returns to Free (or the Own It features you also own). A canceled plan gets no extra offline time. Your patterns always open, show and print offline.

Up to 3 computers

One license covers 3 computers. Sign in on each one. Your account page lists them under Computers.

Moving to a new computer

From the computer you're leaving: choose Account › Your account…, then Remove this computer from my license. Its spot is free straight away, its patterns stay where they are, and they still open and print. You can also choose Sign out of my account to remove this computer’s license.

From the new computer, when all spots are in use: sign in. StitchWing says All 3 computers are in use and lists them. Pick the one you no longer use and press Use this computer instead.

For a computer that's broken, wiped or sold: sign in at your account page and press Remove next to it under Computers.

A computer you remove switches to the free version the next time it goes online. Its pattern files aren't touched.

You can move your license between computers up to 5 times in 30 days. Need more? Email support@stitchwing.com and we'll reset it.

Still stuck?

Email us. Tell us what you were trying to do and what you saw, and we’ll reply to the address you write from.

support@stitchwing.com

Or use the contact form.

Using StitchWing on your computer? Help › Report a problem… in the app sends your message with the details we need.