Renewing, canceling, refunds and receipts
Monthly and Yearly plans renew until you cancel. Cancel, switch plans or update your card from your account page.
The plans
- Monthly and Yearly renew automatically until you cancel, and get new features as they ship.
- Own It is a one-time payment, with no renewals.
Cancel, switch or update your card
- Sign in at your account page.
- Press Manage your subscription. On the billing page, choose the change you want to make.
- Cancel, switch between Monthly and Yearly, or update your card there.
In the app, Account › Manage billing opens the same billing page. You can also use the cancel link in a renewal reminder or receipt, or email support@stitchwing.com.
Canceling stops future charges. You keep everything until the end of the period you've already paid for.
Refunds on renewals
After a charge, you have 30 days to change your mind on a yearly charge and 7 days on a monthly one. Own It has 30 days. Email support@stitchwing.com from the address on your account. If you pre-ordered, see If you pre-ordered. The full rules are in the Terms.
Receipts
Every payment sends a receipt email with the full detail. Your account page also lists your orders under Receipts. Need an invoice? Ask us at support@stitchwing.com.