If you pre-ordered

Pre-orders closed when StitchWing came out. This is a summary for people who pre-ordered. The rules that apply are in the Terms.

You were charged when you ordered#

The full price of what you chose was charged at checkout.

Your plan starts when you can use it#

Your StitchWing starts the first time you sign in to the app after release, not on the day you paid. The Terms call this your start date and say what happens if you haven't signed in soon after release. A Yearly plan runs for a year from your start date and a Monthly plan for a month. Own It includes every feature in StitchWing from release day.

Refunds#

The Cancel pre-order button on your account page only worked before release. From release, the pre-order payment can’t be refunded, whether or not you’ve downloaded StitchWing or signed in. You can still cancel a plan’s renewal at any time: see Renewing, canceling, refunds and receipts.