Contact support
Email support@stitchwing.com or use the contact form. Here is what to include so we can help quickly.
Email or the contact form
Email support@stitchwing.com, or use the contact form. Both reach the same inbox. There's no phone line.
What to include
- What you were trying to do, and what you saw instead. The exact words of any message help most.
- Your Windows version.
- For an order: your order number, from your receipt email.
Never send a card number or your whole license key. The last five characters of your key are enough.
A problem inside the app?
Help › Report a problem… sends your app version and a cleaned-up log with your message, which usually gets it fixed faster. See Report a problem from the app.
After you write
If we send an automatic reply, it has a reference number like #123 in the subject. Reply to that email and keep the number in the subject line, so your messages stay together.