Report a problem from the app
Help › Report a problem… sends your message with what we need to fix it. You see everything before it’s sent.
Send a report
- In StitchWing, choose Help › Report a problem….
- Under What happened?, tell us what you were doing and what went wrong.
- Add Your email, so we can reply if you'd like an answer. It's optional.
- Choose what to include (below), then press Send.
You get a reference for your report. If you're offline, the report waits and is sent when you're back online. It's deleted from your computer once it's sent, or if you cancel it.
What's sent
- Always: your app version, your system and your language.
- Include recent app log (you choose): what StitchWing was doing just before. Folder names and personal details are removed first: your name in folder paths, the computer's name, chart file names, email addresses and license keys.
- Send this chart (off unless you switch it on): the whole chart file.
- Also send the pictures inside it (off unless you switch it on): photos can show people and places, so they're never sent unless you choose.
See exactly what will be sent lists every item. Nothing is sent until you press Send. We use only what's listed to fix the problem and reply to you, and we never sell it.
Read Privacy for how reports are handled and kept.
Screenshots aren't part of the report. If one would help, email it to support@stitchwing.com with your reference.