Troubleshooting: common problems
Quick answers for the problems people hit most, with links to the full steps.
StitchWing won't install or open
See Can’t install on Windows? and StitchWing won’t install or open.
It says it can't save my chart
Read the second line of the message: it says whether Windows or StitchWing refused. Keep the chart open until you have saved your changes; a recovery copy may be older than your latest work. See "This folder won't let StitchWing save here".
It closed unexpectedly
Open it again: it offers any recovery work it kept. See If StitchWing closes unexpectedly.
The full version isn't on, or all my computers are in use
Sign in inside the app with the email you bought with. To move to a new computer, free a spot first. See Activating, and moving to a new computer.
Something looks too small, too big or cut off
See Display scaling and high-resolution screens.
An update is waiting
See Updates.
Uninstall StitchWing
- Open Windows Settings and go to Apps.
- Find StitchWing and choose Uninstall.
- StitchWing asks Uninstall StitchWing? Your patterns in Documents\StitchWing stay where they are. Tick Also delete settings, saved motifs and progress on this PC only if you want those gone too, then press Uninstall.
Uninstalling doesn't cancel a plan. To cancel, see Renewing, canceling, refunds and receipts.
Still not fixed?
Use Help › Report a problem… in the app (what it sends), or contact support.